Refund Policy


Our Refund Policy

Under the Trade Practices Act 1974 you may seek a refund if goods:
• are or become faulty through no fault of your own
• are not fit for a stated purpose or a purpose you made known to our sales staff
• don’t match our description or sample
• have defects that were not obvious or we did not bring to your attention.
You may also be asked to demonstrate that the problem with the goods was not your fault.
However, the goods must be returned within a reasonable period and you may be asked for proof of purchase.
A store credit may be offered at our discretion.
If you prefer an alternative to a refund, we can arrange for goods to be exchanged or repaired.
Please choose carefully as you are not entitled to a refund if you simply change your mind.
Keep your receipt as proof of purchase.
For more information on warranties and refunds contact the ACCC Info centre on 1300 302 502 or visit 
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Pakenham Produce & Saddlery. ABN: 81 190 223 866
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